Differentiating
our business

Your guide to our brand positioning

In an evolving legal market, we must stay ahead of the competition.

Clients face increasing volumes of complex work, greater regulatory scrutiny and rising cost pressures. To meet these challenges, they’re looking for the very best legal support – for example on net zero commitments, infrastructure investment, mergers and acquisitions, solving disputes, restructuring and dealing with geopolitical upheaval.

Burges Salmon has the right credentials to provide that legal support and be the partner of choice. Positioning and promoting ourselves correctly will set us apart from – and ahead of – other law firms.

In this document, you’ll find how we express our brand positioning, why it gives us an advantage and, critically, how you can help bring it to life.

We have also created a separate, short guide on our tone of voice for written and spoken communication. This includes our ‘elevator pitch’ and other content, useful for when preparing to meet people from outside the firm. Go to Talking About Us on your laptop home screen, or on your work mobile phone.

Reflecting what clients want

Our differentiated positioning has grown out of research with clients and teams across the firm. It responds directly to what we need to be and reflects exactly who we are. Clients differentiate us on our people, our caring culture and our focus on client relationships, as well as our community spirit and commitments to being a responsible business.

Authentic and ambitious

The positioning is far more than words on a page. It describes the way we approach our work, our depth of expertise and our collective attitude and ambition for our clients, for each other and for the wider world. It will be apparent in the way we act, as well as the way we communicate.

Hand-in-hand with our values

There is a close relationship between our brand positioning and our values. These values (ambition, collaboration, commitment, fairness, quality and respect) set the tone and ethos for how we run the business, and play an important role in attracting people to work here and stay here. Our brand positioning is key to what attracts clients to choose us, and to continue working with us.

Supporting our purpose and vision

Clearly reflecting our purpose as an ambitious, sustainable and inclusive firm that ensures you, our clients and wider communities flourish, our brand positioning also supports our vision to be the market leading independent UK law firm, providing the best proposition for you and our clients.

Our Brand positioning

Standing with you.
Ambitious for you.

Standing with you, we’re ambitious to provide the best service for you – and it’s ambition with purpose.

In a rapidly changing world, our commitment to environmental sustainability, and our social, inclusion and diversity responsibilities, are central to that purpose – enabling us to support you with your own response to these opportunities.

We’re down-to-earth, straightforward and strategically switched-on. You benefit from our specialisms in complex legal areas, along with market sector expertise that’s as deep as it is focused.

We’re always accessible and always responsive. Between you and us, there are no barriers.

Above all, you’ll find our commercial edge is matched by a genuine caring culture – for you, for our people and for the wider communities around us.

It’s what makes us a law firm you can trust. One you’ll enjoy working with.

The pillars of
our brand

Our positioning differentiates us as a law firm with ambition, depth of expertise, a strong sense of social and environmental responsibility, and a culture of caring for you, for our clients and for our communities.

Research shows that clients also value our approachable, accessible, down-to-earth personality, often in sharp contrast to competitors.

There are five ‘pillars’ that support our brand positioning, expanding on the central themes within it. They enable all of us to talk confidently about the firm in bite-size chunks.

Culture

A culture of fairness and support runs through the heart of our business. Our commercial edge is matched by genuine care – for you, for our clients and for the wider communities around us.

Ambition

We’re accessible, responsive, straight-talking and always ambitious to do the best for our clients.

Responsibility

We are actively engaged in delivering on our corporate responsibilities for inclusion, diversity and environmental sustainability.

Expertise

We’re specialists in complex legal areas, with market sector expertise that’s as deep as it is focused. Always forward-thinking, we guide our clients through rapidly changing business environments, identifying opportunity whenever we can.

Side-by-side

We stand side-by-side with our clients, ensuring both that there are no barriers between us and that we build deep, long-lasting relationships.

Bringing the positioning to life

Where will it appear?

You’ll see the positioning on our website. It will also inform client presentations, marketing literature and client-facing digital communications. But it is also a positioning that must run through the heart of our firm, so you will also find it reflected in internal communications.

What's expected of you?

The positioning reflects the very best of who we already are – client research shows us that you are already demonstrating ‘a caring culture'. The message shared in the positioning and its pillars represent a benchmark for all of us. Every day, we should be working to embed them more deeply and embody them more fully in each interaction, each task we undertake, whether with each other or our clients.

Downloadable
assets

If you’d like further information about anything you have seen above, please get in touch with the Marketing team today at marketingcontent.team@burges-salmon.com.

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